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People-centered Design

  • People?
  • Centered?
  • Design?
  • Experience
  • Quality?
  • Data
  • People?
  • Centered?
  • Design?
  • Experience
  • Quality?
  • Data

Whose experience? From what Perspective?

The use of radiation to treat cancer is long- and well-established and yet there is still so much more to be done to bring the treatment to more people and more effectively.

Also, the treatment of cancer in general (and within that the use of radiation therapy) is a kind of test bed for ideas on people-centred design … user experiences, user interfaces, artificial intelligence, and more.

Maybe the first challenge comes from the number of different people involved. When we talk of the user experience of radiation therapy (or chemotherapy, or oncology in general) there is that thorny question of ‘which user are we referring to?’ Do we mean the patient and their family, or the doctor (oncologist) responsible for treating them? Or the therapists who will deliver the treatment, or the medical physicists who will develop and / or validate the treatment plan and ensure the machines are running safely.

Related Stories

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Treating Cancer
Treating Cancer
Treating cancer is a long, slow process in which many different professionals (and non-professionals) are involved. The patient might seem like the obvious ‘user’ but they don’t directly control many (any?) of the products used in their treatment. Doctors, medical physicists, receptionists, radiographers, radiation therapists, chemotherapy nurses are just a few of the people who will touch the various hardware and software products involved.
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Opinions

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The importance of empathy

But with whom? Most work focuses on our empathy with our customers or users, but it may often be the case that we need empathy with our colleagues even more.

Themes

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Commerce, business, technology – a key part of experience design.

Product design is a complex balancing of conflicting constraints and what works for a product idea in one company might be very different than would work for the same idea in a different company. Given that – does it really make sense to say the design is centred on anything?

What is the role for data, analytics and AI?

Increasingly the experiences we are designing products for entail the collection and sharing of lots of data. As well as the broader questions about who owns the data, there is also the need for the presentation of data to be designed and it isn't obvious that traditional design methods address

Methods / Tools

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Protopie Prototyping

Protopie enables one to build connected prototypes that enable one to explore the experiences of many connected people at the same time.
People-centered Design
  • People?
  • Centered?
  • Design?
  • Experience
  • Quality?
  • Data
  • People?
  • Centered?
  • Design?
  • Experience
  • Quality?
  • Data

info@peoplecentereddesign.org

© 2025 David Gilmore